Microsoft will soon be updating the root certificate chain used for Lync Online. This may impact you if you use Lync Online (as opposed to Lync Server, on premise).
If you use Lync Online (part of Office 365), you should ensure that all your Microsoft facing servers are updated to trust the new root certificate chain.
For more information see this post: http://blogs.technet.com/b/nexthop/archive/2013/05/13/action-needed-lync-online-certificate-update.aspx
Keyboard shortcuts are combinations of two or more keys that, when pressed, can be used to do a task that would typically need a mouse or other pointing device. The keyboard shortcuts described here refer to the United States keyboard layout. Keys on other layouts might not correspond exactly to the keys on a U.S. keyboard.
These Lync keyboard shortcuts relate to the feature areas of the Lync user interface (UI). So, for example, you’ve have to be in a contact card for the Esc key to close the contact card.
Tab and Shift+Tab are common ways of moving through any UI. Tab moves through the UI in order, whereas Shift+Tab moves through it in reverse order.
Some features might not be available for your account. We’ve indicated these.
Use the following keyboard shortcuts no matter which window has the focus.
Press this key or
keyboard shortcut
To do this
Windows logo key+A
Accept an incoming invite notification.
Windows logo key+Esc
Decline an invite notification.
Windows logo key+Y
Open the main window and put focus in the search box.
Windows logo key+F4
Self-mute/unmute audio.
Windows logo key+F5
Turn my Camera On/Turn my Camera Off when video is already established in the call.
Ctrl+Shift+Spacebar
Put focus on the application sharing toolbar.
Ctrl+Alt+Spacebar
Take back control when sharing your screen.
Ctrl+Shift+S
Stop sharing your screen.
Use these keyboard shortcuts when the Lync main window is in the foreground.
Press this key or
keyboard shortcut
To do this
Ctrl+1
Move to the Contacts list tab.
Ctrl+2
Move to the persistent chat tab.
Ctrl+3
Move to the Conversation list tab.
Ctrl+4
Move to the Phone tab.
Ctrl+1 or Ctrl+Shift+1
As a delegate, transfer a call to someone else’s work number. (Not available in Lync Basic or with all Office 365 subscriptions.)
Alt+Spacebar
Open the System menu. Alt opens the menu bar.
Alt+F
Open the File menu.
Alt+M
Start Meet Now.
Alt+T
Open the Tools menu.
Alt+H
Open the Help menu.
Use these keyboard shortcuts while in the Contacts list.
Press this key or
keyboard shortcut
To do this
Delete
Delete the selected custom group or contact.
Alt+Up Arrow
Move the selected group up.
Alt+Down Arrow
Move the selected group down.
Alt+Enter
On the shortcuts menu─open the selected contact or group contacts card.
Spacebar
Collapse or expand the selected group.
Shift+Delete
Remove the selected contact from the Contacts list (non-distribution-group members only).
Use these keyboard shortcuts while in a contact card. Use Alt+Enter to open a contact card.
Press this key or
keyboard shortcut
To do this
Esc
Close the contact card.
Ctrl+Tab
Move through the tabs at the bottom of the contact card.
Ctrl+Shift+Tab
Move through the tabs at the bottom of the contact card in reverse order.
Use these keyboard shortcuts while in the Conversation window.
Press this key or
keyboard shortcut
To do this
F1
Open the Help home page (on the Help menu).
Esc
Exit full-screen view if present. Otherwise, the Conversation window closes only if there is no audio, video, or sharing occurring.
Alt+C
Accept any of the invite notifications. These include audio, video, call, and sharing requests.
Alt+F4
Close the Conversation window.
Alt+l
Ignore any invite notifications. These include audio, video, call, and sharing requests.
Alt+R
Rejoin audio in a meeting.
Alt+S
Open the Save As dialog box for a file that was sent in the Conversation window.
Alt+V
Invite a contact to an existing conversation.
Ctrl+S
Save the contents of IM history. Works for person-to-person conversations when you use Outlook.
Ctrl+W
Show or hide the instant message area.
Ctrl+F
Send a file, or in the context of a conference, add a meeting attachment.
Ctrl+N
Take your own notes by using Microsoft OneNote note-taking program. Starts OneNote. (Not available in Lync Basic.)
Ctrl+R
Show or hide the participant list.
Ctrl+Shift+Enter
Add video/end video.
Ctrl+Shift+H
Hold or resume an ongoing audio conversation.
Ctrl+Shift+I
Mark a conversation as having high importance. Works for person-to-person conversations, but isn’t available for meetings.
Ctrl+Shift+Y
Show or hide the sharing stage.
Ctrl+Shift+P
Switch to compact view.
Ctrl+Shift+K
Switch to content-only view.
Ctrl+Enter
Add audio/end audio.
Up Arrow
When on a mode button, opens the corresponding callout.
Spacebar
When focus is on a mode button, a default action is taken. So for audio, mute or unmute occurs, whereas for video, it starts or stops the camera.
Esc
Dismiss or hide an open callout or bubble that has keyboard focus.
Use these keyboard shortcuts in the call controls while in a peer-to-peer call. This doesn’t work in a conference call.
Press this
keyboard shortcut
To do this
Alt+Q
End a call.
Ctrl+Shift+T
Transfer: Open the contact picker during a peer-to-peer call. (Not available in Lync Basic or with all Office 365 subscriptions.)
Ctrl+Shift+H
Put a call on hold.
Ctrl+Shift+D
Display the dial pad.
Use these keyboard shortcuts when you’re working with video in the Conversation window.
Press this key or
keyboard shortcut
To do this
F5
View video in full screen. If the stage area is visible in the Conversation window, F5 won’t take full-screen video.
Esc
Exit full-screen video.
Ctrl+Shift+O
Pop out Gallery; Pop in Gallery.
Ctrl+Shift+L
Lock your video for everyone in the meeting.
Use these keyboard shortcuts when you’re in an IM with someone.
Press this key or
keyboard shortcut
To do this
F1
Open Help.
F12
Save the IM conversation.
Shift+Enter
Add carriage returns.
Shift+Insert or Ctrl+V
Paste.
Ctrl+A
Select all content.
Ctrl+B
Make the selected text bold.
Ctrl+C
Copy the selected text.
Ctrl+X
Cut the selected text.
Ctrl+l
Italicize the selected text.
Ctrl+U
Underline the selected text.
Ctrl+Y
Redo the last action.
Ctrl+Z
Undo the last action.
Ctrl+Shift+F
Change the colour of the font. (Only changes colour for what you type, not for what the other person types.)
Alt+P
Open a file that’s been received.
Alt+D
Decline a file that’s been sent.
Press this key or
keyboard shortcut
To do this
F5
View the Conversation window meeting stage in full screen.
Esc
Exit full screen if present.
Alt+T
Stop sharing.
Ctrl+Shift+E
Manage presentable content.
Ctrl+Shift+Y
Show or hide the sharing stage.
Ctrl+Shift+A
Force pending L1 alert into view in full screen.
Ctrl+Shift+J
Switch to speaker view.
Ctrl+Shift+l
Switch to gallery view.
Ctrl+Shift+Right Arrow or
Ctrl+Shift+Left Arrow
Tab out of the sharing region in a forward direction, and/or tab out of the sharing region in a backward direction.
Press this key or
keyboard shortcut
To do this
Delete
Delete selected items.
Home
Move top of list.
End
Move to bottom of list.
Page Up
Move one page up.
Page Down
Move one page down.
Up Arrow
Move up to the previous contact for conversation.
Down Arrow
Move down to the next contact for conversation.
Press this key or
keyboard shortcut
To do this
Tab
When the content space is in focus, tab through the controls for PPT sharing (Prev arrow, Next arrow, Thumbnails, and Notes).
Right Arrow
When focus is on content area, move to the next click, or slide, if no click for animation is on the current slide.
Left or Right Arrow
When the thumbnail area is in focus, move focus to the previous or next thumbnail without changing the active slide.
Left Arrow
When focus is on content area, move to the previous click, or slide if no click for animation is on the current slide.
Home
When thumbnail area is in focus, set the focus on the first slide thumbnail without changing the active slide.
Enter
Select the control in focus or thumbnails if thumbnail strip has focus and select (change in active slide).
End
When the thumbnail area is in focus, set the focus on the last slide thumbnail without changing the active slide.
Press this key or
keyboard shortcut
To do this
Alt+Spacebar
Open tab window’s system menu.
Ctrl+Shift+T
Set focus on tab item in tabbed conversation view.
Ctrl+Tab
Switch to the next tab (continuously loop through all tabs).
Ctrl+1,2…9
Switch to a specific tab number and put keyboard focus in that conversation. Ctrl+1.
Ctrl+O
Undock/dock the selected conversation from/to the tab window.
Esc
Close a tab.
The persistent chat window uses the same shortcuts as the conversation window and IM. (Not available for Office 365 subscriptions.)
A few years ago my partner and I had this insane idea that we would abandon our jobs and mortgage, and spend half a year travelling around Asia and Europe with our 5-year-old and 2-year-old children. Yes, you heard correctly- a toddler still in nappies.
Apart from the normal challenges of doing so, which might I add were considerable, we were cognisant of the fact that we had a duty to protect the children from the world and conversely, protect the world from the children. Thankfully we were vigilant on both counts (not without close calls) but one close call had nothing to do with our innocent children- we in fact were the culprits.
It all started when we arrived in Bath UK at this charming 19th century B&B. The fact that we had been travelling in a car for a number of hours prior with two cabin-fevered affected children, did not seem to register on the lovely hostess who proceeded to run through a long list of antiques in her possession, their value, their dates and how they were acquired. In some other universe, I may have cared, but I was terrified that one of the said antiques would come to its sudden and grisly end, unintentionally at the hands of my children, having endured over so many centuries, through acrimonious divorces, ruthless estate snatching, bank foreclosures, servant pilfering, social ruination, maybe even a war. So I watched them like a hawk, smiled sweetly at the hostess and heaved a profound sigh of relief once we were safely tucked in our room.
It was summer in the UK and as an antipodean having flown over from winter, I decided to enjoy some strawberries. We kept a good supply of food in a small thermally insulated bag and somehow at the end of a big sight-seeing day, forgot them. Clearly mould collects as well in the UK as anywhere else and one night we discovered these sad little strawberries. Creeping through the small room so as not to wake the sleeping babes, to get to the bathroom and wash the infested berries and their juices down the sink, my partner tripped. He looked down to see to his alarm, that around our little boy’s head on the snowy white, 4000-thread count, Egyptian cotton pillow, was a pool of dark red. The strawberry slime! With a deft hand, we slipped a replacement pillow beneath his head without waking him. What to do with the stained pillow? I don’t normally include bleach in my list of essential travel items, so we spent considerable time rubbing shampoo into this pillow. No dice. That red smear was deeply entrenched. Perhaps those added spores served as a colour fixative. That night I dreamt of our hostess and how appalled she would be when she found out. I thought about why I felt such a deep obligation to her. We were paying a considerable amount of money for the room so you would assume such contingencies would be covered. Then I remembered how she hovered over us at breakfast, miffed when my son tried some cereal and pushed the small opened box aside for another kind. If we had stayed in a hotel room, we would not have felt this accountable for our consumption. With hotel chains there is a kind of impersonal touch that helps patrons focus on themselves rather than the proprietors. I’m not saying we go around trashing hotel rooms or wasting food, but things do go wrong occasionally and you would presume this is all factored in the price.
When companies flout that they give customers the personal touch, it would seem being less personal allows the customer room to breath. This is why businesses must factor in things going wrong, or mouldy strawberries on a white pillow, as part of their customer engagement process. Things don’t always run smoothly for customers- staff misuse equipment, projects come to a grinding halt, people change jobs, not all customer staff members have permission to purchase or make key decisions. Smart suppliers anticipate such contingencies, by creating internal processes to mitigate risk for both parties such as undertaking a risk review for projects, not beginning work unless they receive a purchase order, undertaking thorough credit checks or identifying customer signatories or imposing penalties for projects that have stopped. These are ultimately benefits to customers because they ensure the customer is able to meet the goals that the product or service promises to fulfil. By factoring this into their prices, suppliers are able to make adjustments when things go off the rails without changing the conditions of the original contract agreement because these issues have already been covered between parties and the supplier is now called upon to provide the customer service they promised. These companies are the ones that live and prosper- to keep serving their valued customers.
We left that B&B in Bath in the early hours and 10 years later have not stayed in a B&B since.
If ever there was a Lync deployment success story this is it. Text book, you might say, thanks to James Peet at Moreton Bay Regional Council in sunny Queensland. For James, the adoption by council staff of the handset free office was crucial. How often do you hear the IT guy say, “All we had to do was turn it on and it worked instantly.”
But as Einstein once said, Genius is 1% inspiration and 99% perspiration. What swung the odds in James’ favour was the considered change management that preceded such a happy claim…
Go to your favourite app store or marketplace and download now!
What a great user experience. Works wonderfully on 3G, 4G and Wi-Fi.
Microsoft Lync 2013 rocks!
