Mission Statement

To be the undisputed industry leader by enhancing our customer operations with innovative communications solutions that boost productivity and lower costs.

Company Status

Privately held.  Founded 2003

What we do

Generation-e is the expert network company. By converging voice and data on a single, secure network, we deliver powerful solutions that dramatically improve business efficiencies and mitigate risks. Our nationwide presence and experience allow us to offer solutions that encompass the full range of design, implementation, financing and support services.

The right technology, designed, installed and supported by experts:

• Reduces ongoing costs of IT and communications

• Removes geographical boundaries

• Increases staff productivity

• Accommodates changes, upgrades and scalability

• Protects company information from threats or loss

The right technology doesn't require a large, up-front investment and has a demonstrated short pay back period - typically under 12 months.

The right technology helps your company serve, compete and grow.

Why our customers Choose us

Our Approach
We delight our customers. Why? Because their separate voice and data suppliers have landed them in a mire of confusion and expense. By understanding their business, we position the right solution, then install it and support it. Our Total Satisfaction Policy means they don't pay until the solution works.

Our Methodology
Our customers liaise with their own Account Manager who identifies their business challenges and outcomes. A Solutions Specialist develops the right solution using our Joint Discovery Process™ then manages the project to ensure it is delivered on time and on budget. Our Engineers deploy the solutions. Projects run smoothly because all equipment is configured and thoroughly checked in our Interoperability Lab prior to it being installed on the customer site. Our Financial Specialists help find the most effective means to fund the project.

Our People
Our people are experts in both voice and data. We do not hire technicians – only tertiary qualified engineers.  To hone their skills and knowledge, our engineers are in training one week in eight – the highest in the industry.  We don’t take on a product range without committing to the training.

Our Commitment
We are committed to the quality of what we deliver. With established accreditation with the industry’s leading vendors for voice and data communications customers can be assured of our thorough product knowledge, our Total Satisfaction Policy and long term support. We offer a choice of onsite maintenance, phone support, block hours, or even onsite staff if required.