IT Help Desk Engineer
Melbourne based, national role
Remuneration negotiable, depending on experience
Are you looking for a challenge to work with one of Australia’s fastest growing IT companies? This is a fantastic opportunity for an engineer starting their career and looking for a great foundation for the future.
Working as part of a young and dynamic team, the responsibilities of this role include:
- Ensure that our customers are able to work efficiently by the timely resolution of issues at the initial point of contact by providing 1st, 2nd and 3rd level support
- Set-up, deploy and maintain end user hardware and software in our staging centre
- Pro-actively seek to improve our customers’ networks through identifying areas of improvement and taking the action through to completion
- Take ownership of all calls logged to the Service Desk and ensure timely resolution by self action or by correctly engaging the correct resource
- Ensure appropriate documentation is created and maintained for cases
- Network administration (Windows NT\2000\2003\2008, AD, DNS, DHCP)
The right person will have:
- Exceptional verbal communication and absolutely perfect English
- Outstanding commitment to customer service
- A demonstrated and methodical approach to problem solving
- One year technical experience in a Service Desk role
- Experience with admin duties in Active Directory (add users, manage printers etc)
- Basic TCP/IP networking skills – DHCP, DNS, firewalls, routers etc
- Self-motivation, self management and organised approach
- Ability to work with minimal supervision
- MCP\CCNA certification desirable, but not essential
- Australian residency
Knowledge in the following products/technologies will also be highly desirable:
- IP Telephony
- Video Conferencing
- Wan Acceleration
- LAN
- Microsoft applications
Extensive ongoing training is provided as part of this role. The right person will be groomed for a field engineering role over the next twelve months.
Senior Network Systems Engineer
Melbourne based, national role
Attractive Salary Package
Performance rewarded bonuses
Are you looking for a challenge to work with one of Australia’s fastest growing IT companies? In this exciting and varied role as Senior Network Systems Engineer you will find yourself providing innovative solutions and service to our new and existing customers. You will also offer support, guidance and leadership to a team of junior engineers. If you like responsibility and ownership, and have energy and drive then this role will take you places!
Working as part of a dynamic team and reporting directly to the Engineering Manager, the responsibilities of this role include:
- Installing and maintaining hardware and software
- System builds, upgrades and configuration
- Will involve rollout projects
- Troubleshooting and problem solving
The right person will have:
- 5 years experience in Routing, Switching & Telephony
- 2 years experience in Videoconferencing
- LAN and WAN optimization skills
- Exceptional verbal communication and absolutely perfect English
- Outstanding commitment to customer service
- Experience with Juniper\Ironport products
- Excellent knowledge of IP addressing, TCP/IP, SNMP, Ethernet
- Ability to identify customer issues and problems and how those issues and problems are best resolved
- Practical experience in trouble shooting and fault analysis methodologies is essential
- Self-motivation, self management and organised approach
- Ability to work with minimal supervision
- MCP\CCNA certification desirable, but not essential
- Australian residency and valid drivers’ license.
Extensive ongoing training is provided as part of this role. You may be required to work out of hours and travel on occasion.
In your cover letter, please list three clear benefits for hiring you!
Direct applications only, companies need not apply.
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