Voice, video and data specialist

Generation-e is Australia’s leading unified communications company.

By integrating voice, video and data on a single secure network, Generation-e helps organisations reduce their operating costs, boost productivity and protect corporate information.  At the forefront of business solutions, Generation-e represents leading vendors in unified communications, networking and platforms.  With a nationwide presence our solutions cover design, implementation, financing and support.  We provide a full range of support services from helpdesk to outsourced IT expertise.

Mission Statement

To be easy for our customers and suppliers to do business with.

Why our customers choose us

We leverage vendor relationships

Because we have established accreditation with the industry’s leading vendors, customers can be assured of our thorough product knowledge, our holistic approach and our long-term commitment. Part of our expertise, is in selecting vendor combinations, strategically and dynamically in response to the current and projected IT environment.   What’s more, customers benefit from our firm vendor relationships in our ability to broker better deals and escalate issues on their behalf, should they arise.

We demand excellence

Our customers only deal with experts, who are uncompromising in their standards to deliver what they promised, in time and on budget. We do not hire technicians or contractors – only qualified engineers. We have the highest qualifications in the products we represent.  In fact, our engineers are in training one week in eight – the highest in the industry!  Projects run smoothly because our team follows a stringent project management regime, involving close liaison with customer stakeholders and third parties.  We closely monitor quality delivery with our regular customer satisfaction surveys.

We go the extra mile

Our service to customers goes way beyond the box drop.  We understand customers’ business goals and the particular interdependency of the installed technologies, to deliver a clear ROI in a short time frame.  To maintain customer solutions (whether installed by us or not), we provide clients with a complete IT management solution.  What’s more as part of the service, we proactively monitor our customers’ network environment through our remote monitoring service (GEMS) and alert them of irregularities before they become problems.