The benefit of foresight

The server has died- your work has halted and no one in the office can operate for an unspecified time.  Or worse, your mail is queued up on the server for days and you don’t even know about it.  If only you had a crystal ball!

Ever had a call from your provider’s helpdesk telling you your server is about to die?  It normally doesn't happen, unless your budget is generous enough to pay for a monitoring service.

About the NOC

Generation-e’s network operations centre goes beyond helpdesk support with our proactive monitoring service.  We monitor your network regardless of brand and inform you of potential problems before they arise.  This is a standard service enjoyed by our block support customers (B-Serv, F-Serv, Outsourced Engineer, M-Serv).  Unlike other suppliers who charge heftily for a monitoring service, the Generation-e NOC is absolutely free.

How it works

The Generation-e monitoring service (GEMS) is a fully automated reporting tool that monitors critical components of your IT infrastructure in 15-minute intervals.  It checks disc space, server performance, anti-virus protection, mail servers, websites and firewalls.

Our monitoring commonly detects problems such as:

• Servers- impending failure or low disc space
• Firewalls- potential security breaches
• Routers- irregular activity

Once we detect that a problem is about to occur, we investigate and actively take preventative measures to ensure business continuity. We then raise a case informing you that it requires your attention and what costs are involved in rectifying it.

The NOC operates 24/7.  So that your organisation does too.