A partner you can trust

When it comes to building or maintaining the tools that hold your organisation together, trust is everything.

We strive to build trust with all our customers - that we will always look out for your best interests, and that we will be able to successfully resolve any issue you have.

In return, we trust that you will appreciate a good job when it is performed, and you will let us know if you ever think we have performed poorly, so we can improve our service to you. That's why we interview you at the completion of a project or every three months for services to ensure your complete satisfaction.

We are so confident that we will be able to meet or exceed your expectations that we offer the following guarantees:

Project Satisfaction Guarantee

We are committed to the quality of what we deliver.  That’s why you don’t pay the balance of the project until it works.

If however you are still not satisfied, you may return hardware supplied by Generation-e within seven days of the date of completion of installation for a full refund, excluding items that cannot be recovered such as cabling. You may also return software for refund only if the sealed package containing the diskette(s) or CD(s) is unopened and intact. Returned products must be received by Generation-e in as-new condition, including all of the manuals, diskette(s), CD(s), power cables, and any other items included with the product when it was installed must also be returned with it.  Once we receive the items and verify they meet these guidelines we will refund the amount or provide a credit note.  If you require us to remove the hardware from your site or computers, we will do so at a billable rate.

Services Satisfaction Guarantee

We guarantee that you will be completely satisfied with the services work we perform. If you're not satisfied, at your request we will waive some or all of our service fees for the relevant piece of work.