Generation-e Monitoring Service

Generation-e's Monitoring Service (GEMS) helps clients maximize systems availability and performance by proactively monitoring their infrastructure and application environment 24x7. Generation-e's service enables clients to increase systems uptime through the advanced notification of potential issues and faster problem resolution when failures do occur. By setting capacity and threshold parameters, most potential infrastructure problems can be identified and averted remotely, without the client ever experiencing service degradation.

GEMS provides:

• Performance Monitoring - Averting Potential Issues - By setting capacity parameters and performance thresholds, Generation-e identifies potential signs of weakness such as bottlenecks, overburdened services or hardware anomalies, and immediately alerts the client - allowing potential problems to be averted before they become critical or impact the user.
• Real-Time Hardware Fault Monitoring - Expediting the Problem Resolution Process - In the event of a hard system failure, Generation-e identifies the failure in real-time, notifies the client and expedites the remediation process - whether using Generation-e's Multivendor Systems Maintenance Services or the client's internal IT staff to resolve the issue.
• Reporting & Trend Analysis - Optimizing Utilization & Performance - Through enhanced reporting and analysis,periodic reviews and access to Generation-e's senior engineers, Generation-e's infrastructure monitoring service enables clients to better manage their infrastructure and optimize systems utilization and performance.

GEMS supports a wide variety of infrastructure and application platforms including:

• Data Center Infrastructure: such as NetApp, IBM, Sun, HP, IBM, Dell, EMC, NetApp, HDS
• Security Infrastructure: such as Check Point, Blue Coat, Infoblox
• Network Infrastructure: such as 3Com, HP, Juniper, Cisco, Extreme Networks, Avaya/Nortel
• Applications & Databases: such as Microsoft Active Directory, Microsoft Exchange, Citrix, Oracle, VMware
• Operating Systems: such as Solaris, HP-UX, AIX, Linux, Windows Server

Generation-e supports additional systems and applications and for more information please contact your sales rep.

Once we detect that a failure or a problem is about to occur, we investigate and actively take preventative measures to ensure business continuity. We then raise a case informing you that it requires your attention and what costs are involved in rectifying it.

Our clients rely on GEMS for:

• Reduced Downtime - Generation-e's proactive infrastructure monitoring service reduces unplanned infrastructure and application downtime by averting potential issues and ensuring faster time-to-repair when a failure occurs.
  End-to-End Support - By combining proactive monitoring with Generation-e's Multivendor Systems Maintenance service clients benefit from end-to-end support.
• Increased IT Staff Productivity and Efficiencies - Generation-e's Monitoring Service (GEMS) allows IT to be more proactive and to focus on strategic IT initiatives instead of "firefighting".
• Cost Avoidance - With Generation-e's state-of-the-art infrastructure and systems, extensive expertise and best practices, clients avoid the cost of hiring and training the required staff, as well as acquiring, managing and maintaining the tools and infrastructure to deliver 24x7 monitoring.
• Optimized Infrastructure - Generation-e's performance reporting and analysis enables clients to proactively tune and maximize the value of their infrastructure. We work with clients to interpret the reports and recommend how they can optimize their environment.
• Plan for the Future - Optional quarterly review meetings help clients with capacity planning enabling them to make informed hardware buying decisions based off current systems utilization rates.
• Reduced Risk - Generation-e's proactive monitoring service gives clients peace-of-mind that their infrastructure and application environment is stable and allows them to demonstrate due diligence in compliance.

GEMS is included with B-Serv, F-Serv and outsourced engineering support services.  The service operates 24/7, so that your organisation does too!