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F-Serv Managed Services

Generation-e F-Serv is a full service solution delivering robust IT that supports your business operations at a fixed price.

Our strength is in our approach of technologies teamed with highly trained people to drive your business success, giving you the edge over your competitors.

We deliver true cost of service reduction and optimal system performance.  Our methodology is based on both ITIL and Microsoft’s proven strategies which provides risk minimisation and consistent service thereby reducing your overall cost of ICT support.

We focus on building long term sustainable relationships with our valued customers and are committed in delivering continued improvement on our quality of service. Our aim for a 100% customer reference base is not the exception, it’s the rule.

After all, the best measure of our business success... is yours.

We are committed to assisting our customers to accelerate their business through technology. Most importantly we’re not a ‘one-size-fits-all’ service provider. Our strength is in our ability to leverage cutting edge technology to deliver secure, flexible and cost effective solutions specifically tailored to your business requirements.

Our focus on customer service coupled with strong vendor alliances with leaders such as Microsoft, HP, IBM, Juniper and Polycom means we can deliver innovative and reliable ICT solutions that can more than meet your expectations.


Service Desk

We pride ourselves in our professional Service Desk. It is our philosophy that a consistent, quality driven service desk is vital to an organisation’s core ICT environment. This includes well designed, tailored Service Level Agreements (SLA) with a focus on reducing costs for our customers. We proactively manage these SLA to ensure we not only consistently achieve our service level targets but we are also committed to the continual improvement and quality assurance of our service desk management processes.


This means that our customers are confident in our Service Desk for:

  • improved customer service satisfaction
  • increased accessibility to services and expert information through a single point of contact
  • leading-edge incident management providing better-quality and quicker turnaround of customer requests
  • improved communication and access to advanced technologies
  • enhanced focus and a proactive approach to service provision
  • better managed ICT infrastructure, control and alignment to customer’s business needs
  • improved usage of ICT support resources and increased productivity of business personnel
  • detailed reporting, review and information to support management decisions;
  • management of all Service Desk assets

Generation-e’s F-Serv Managed Services deliver:

  • Desktop Management
  • Network Management
  • Server Management
  • Storage Management
  • Security Management
  • Risk Management
  • Strategic ICT Planning

In today’s environment there is an increasing demand to reduce operating costs while increasing business performance and value on investment in essential functions, especially ICT. This is where we help.


We increase the value of your business by aligning your ICT infrastructure with your strategic objectives. To achieve this we deliver a tailor-made, comprehensive, flexible and cost effective solution that offers you more control over your ICT infrastructure freeing up your time so you can focus on building your organisational profitability.

We collaborate with you to leverage your industry proficiency and existing ICT infrastructure with our proven expertise of system analysis, design and implementation of quality technical solutions that make sense for your business.


F-Serv delivers:

  • Reduced Costs
  • Increased Productivity and Efficiency
  • Optimal Service and Support
  • Security and Peace of Mind
  • Increased transparency in ICT performance