M-Serv Managed Services

What is it?

If you don't want the hassle of purchasing or maintaining hardware, then let us do it for you.  M-Serv covers configuration and maintenance services on Generation-e owned hardware dedicated to your organisation.  It can be on your site or ours.

For a fixed monthly fee we will own, operate and maintain the equipment on your behalf.  You can renew the equipment at the end of the term to the latest technology.

Who is it recommended for?

Larger organisations who don't want the hassle of owning equipment and enjoy the ease of renting a service via a fixed monthly fee.

What does it cover?

• Phone support & onsite engineer
• Any network problem or change with Generation-e equipment
• Hardware maintenance
• Software bug fixing, patching and new releases
• Equipment provided as a service

What are the benefits?

• Strict service levels adhering to your particular business requirements
• Affordable, amortised monthly payments with no capital outlay
• The advantage of updating to new technology at the end of the term
• Save on regular maintenance and management costs
• The comfort of having a guaranteed response time
• Monthly system & usage reports provided for easy auditing
• No differentiation between senior or junior resources, between troubleshooting and configuration changes or between phone or onsite support
• Extended hours of coverage outside of normal business day
• Remote monitoring alerts you of potential problems and operates around the clock

How do I engage support?

Our helpdesk will work to solve your problem rapidly.  If the helpdesk can't solve your problem remotely, in a rapid timeframe we then despatch a field engineer to arrive on-site.  Every case you raise is logged in our CRM against your account so we can track trends of problems.  This process also generates an email so you know when a case has been opened, closed or updated.  You can view the status of your cases online via username and password at the self-service portal.