What is it?

A light support service that covers maintenance only.  Your highly trained staff performs Level 1 troubleshooting down to hardware fault isolation.  You call us identifying what part needs to be replaced or what software needs to be updated and we will verify that analysis and organise a replacement/update that you install.

Who is it recommended for?

Organisations with highly evolved IT expertise who can perform the initial triage

What does it cover?

• Phone support only
• Maintenance on hardware and bug fixing/patches on software only
• RMA of hardware only- no troubleshooting

What are the benefits?

• A low cost option with minimum down time
• Advanced hardware replacement same day or next business day
• Extended hours of coverage outside of normal business day

How do I engage support?

Our helpdesk will work to organise hardware replacement rapidly. Every case you raise is logged in our CRM against your account so we can track trends of problems.  This process also generates an email so you know when a case has been opened, closed or updated.  You can view the status of your cases online via username and passwords at the self-service portal.