IP telephony is the way of the future for a number of reasons.

First, vendors are no longer investing research and development dollars into legacy TDM/PABX equipment. Second, IP telephony has simplified communications for numerous organisations and their positive results have been shouted from rooftops (or at least highlighted in well-respected trade journals).  With TDM, there’s no interoperability, transferring between offices is not an option, and employees are often on different voice mail systems so forwarding messages is not possible.

With IP telephony, companies instantly improve their productivity with robust feature sets such as built-in conference call capabilities, internal dialling across locations, call centre capabilities, and integration with desktop applications. Because of robust features like the ability for an employee to log in from any phone – even across the Internet, employees are not tied to a desk.

Who needs IP Telephony?

You should consider transitioning to IP telephony when:

• You are using IP Centrex (aka Spectrum). Moving to IP telephony will immediately reduce costs because these lines are so expensive
• You are moving to a new building. Since the wiring does not yet exist, it’s simple to create a consolidated data and voice network
• You are coming to the end of a PBX lease agreement or the current phone system is outdated, obsolete or unsupported by a vendor or service provider
• The organisation has offices in different area codes and employees dial a lot of long-distance numbers. The reduction in toll charges will be immediate and significant
• Your locations shift in size often
• Locations are added or deleted regularly
• You have a relatively small IT staff
• Many of your employees frequently work remotely

Benefits of IP Telephony

• IP telephony offers organisations tremendous customer service value-add
• Integration with applications, elimination of phone tag, ability to work remotely all add to increase productivity with IP telephony
• The right IP telephony platform scales from a few users to tens of thousands of users simply by adding handsets making growth simple and cost effective
• Management costs are dramatically lowered through web-based tools that can be managed without expensive third party support

Common misconceptions about IP Telephony

"IP Telephony is voice carried over the Internet."
It is not carried over the Internet.  The quality of the calls is exceptional.

"IP Telephony costs too much."
A correctly implemented IP Telephony system will pay for itself in 12 months, and will continue to provide cost and business benefits in years to come.

"We just want a normal phone system"
IP Telephony is now the industry standard. The market leading companies of every size and in every industry in Australia have been using it for years.

"Our Telco is helping us with IP Telephony."
Your Telco doesn't want you to know about IP Telephony because it eats into their revenue.

Why is Generation-e the right company to call?

Generation-e has been building IP telephony systems since our inception in 2003.  We have hundreds of IP telephony customers with tens of thousands of handsets installed all over Australia and New Zealand.

Working with IP telephony leaders such as Microsoft and 3Com, then integrating these systems with contact centre solutions from Aspect, Generation-e has the strength and breadth of expertise to ensure your migration is smooth and fault free.