Senior Unified Communications Engineer – ACT, VIC, & NSW

Join our team

Generation-e is a fast-growing, award winning technology company.  The business is going from strength to strength with continued rapid growth.  With a national presence and increasing business in south east Asia, Generation-e accelerates careers.  Generation-e offers flexibility and a strong work: life balance approach.

Generation-e’s partners with Microsoft to deliver solutions that empowers people to communicate and collaborate whether they are in the boardroom, the café or their kitchen. Companies choose Generation-e because our deep expertise and experience empowers their people to achieve to their potential.

As one of the largest Microsoft Skype for Business integrators in Asia Pacific, you get to work alongside Microsoft Certified Masters and MVPs.

Job tasks and responsibilities

  • Demonstrate strong interpersonal and communication skills, while working with diverse audiences.
  • Exhibit leadership through personal responsibility, accountability and teamwork.
  • Flexibility to work on complex long term initiatives as well as more rapid problem resolutions.
  • Act as a technical focal point in cooperative relationships with other companies.
  • Manage crisis situations that may involve technically challenging issues
  • Use trace analysis, debug skills and other proprietary tools, to analyze problems and develop solutions to meet customer needs
  • Success in this role requires a commitment to teamwork, collaboration, and demonstrated leadership skills.

Skills and experience

  • Previous experience deploying, administrating and/or supporting Microsoft Skype fro Business Enterprise Voice and Exchange.
  • Ability to analyze and interpret data captures and trace logs to resolve customer issues in production environments specific to authentication, network connectivity, messaging, SIP or VoIP and Unified Communications
  • Advanced skills in troubleshooting, organization, communication, and collaboration
  • Strong Network and/or VoIP experience with underlying technologies such as Routing & Switching Protocols, TCP/IP, DNS, QoS, SIP, VLANs, and WAN protocols and technologies
  • Initiative to develop expertise on new technologies beyond the provided classroom training
  • Desired background in VoIP, PSTN converged voice and data IP communications packages, VoIP Hosted PBX, SIP trunks, all-in-one voice and video web conferencing, network monitoring and diagnosis
  • Australian Security Clearance is highly desirable

To be successful in the role you need to have strong time management skills and the ability to prioritise and work to strict deadlines. It will be essential that you display a passion for customer service and believe in the need to ‘go above and beyond’ to ensure customer expectations are met. We love our people to be focussed, motivated, have attention to detail, fun loving and team spirited.

Why work for Generation-e?

You will have the opportunity to work for a long established, award-winning organisation with a great team of professionals, committed to excellence and working on exciting projects, which are providing real benefits to Australian organisations.

We promote a friendly, team oriented culture and are keen to mentor and develop capable individuals who want to build a career with us. If you are a team player and would like to be a part of an award winning team, please submit your application, including a cover letter highlighting your previous experience.

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