Unified Communications Engagement Manager

Join our team

  • Rapidly growing company.
  • Microsoft Gold Partner.
  • Friendly, team oriented culture
  • $ negotiable
  • Full-time
  • Salary: $130,000.00 to $160,000.00 /year
  • Sydney, NSW

Generation-e is the progressive leader in modern Audio-Visual (AV) solutions to deliver Modern Productivity™. Our pioneering approach to deliver unified solutions encompasses Cloud, Unified Communications, Networking and AV elements. We have been setting the standard for Unified Communications and Collaboration for 15 years.

Here at Generation-e we like to reward hard workers, so when we say there is opportunity for growth we mean it! Working at Generation-e will be the best opportunity for you to get your foot in the door and work with a company that values its employees. We provide opportunities for development and career progression, and are looking for people who we can nurture and develop.

Due to company growth, we are currently recruiting a Unified Communications Engagement Manager to deliver quality ICT projects. The position requires a combination of technical knowledge, reporting, and client relationship skills.

The position requires a confident, experienced and self-starting individual who is comfortable working with a broad range of clients at all organisational levels. The position requires a combination of technical knowledge, reporting, communication and relationship skills.


  • Analysing business processes, procedures and work practices to identify business requirements
  • Recommending optimal business practices considering Microsoft unified communications system capabilities, functionality and behaviour
  • Using advanced project management methodologies develop project plans to cost, resource and manage projects
  • Taking responsibility for deploying functional solutions, such as creating, adopting and implementing system test plans
  • Working with subject matter experts and our clients to create user test plans
  • Working with change managers develop training and adoption documentation
  • Working with clients to formulate and document business requirements
  • Developing functional specifications for use by systems engineers
  • Using data and process modelling techniques to create system specifications for the design and implementation Microsoft unified communications systems
  • Acting as a central reference and information source, providing guidance and assistance in the system project decision making process


  • Engage with clients to understand their requirements and how these can be fulfilled using Microsoft Unified Communications and Collaboration Products.
  • Develop, drive and maintain project plans from initial engagement through to completion.
  • A passion for customer satisfaction and stakeholder management.
  • Excellent communication and problem-solving skills.
  • Attention to detail
  • Ability to operate and deliver independently and as part of a team.


  • Minimum 5 years’ Business/System Analyst or related Project Management experience of complex, mid to large scale multi-site installations in the ICT sector working with Microsoft unified communications solutions
  • A thorough understanding of Microsoft’s technology associated with Unified Communication and Collaboration services
  • Proven experience dealing with customers and business stakeholders, at all levels
  • Educated to degree level in a relevant discipline


  • Highly respected company
  • High profile clients
  • Excellent team environment
  • Career progression
  • Vendor training and support
  • Ongoing personal development

People choose to align their career with Generation-e because we are innovative and drive career outcomes. We pride ourselves on supporting our people and providing opportunities for them to continually learn and develop. Here at Generation-e we like to reward effort so when we say there is opportunity for your career, we mean it!

Generation-e is entering an exciting phase of growth. If you are prepared to work hard, deliver results and want to play an active role, apply now.

Generation-e does not accept any unsolicited resumes from third party vendors. You must have the right to live and work in this location to apply for this job.

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