The path to Lync guaranteed success!

Generation-e’s UC Success Framework gets you to where you want to be - Microsoft Lync on a path to success.

Companies find themselves in a variety of situations when it comes to the deployment and adoption of Microsoft Lync. You may be in need of expert assistance with architecture, strategy or design. You may be piloting or actually rolling out Lync voice and seeking hands-on experience with voice quality problems and connectivity issues. Alternatively, you may be fully deployed and looking for improvements of ongoing operations. Regardless of where you are in the Lync deployment life cycle or your current state, Generation-e’s consultants can get you where you want to be, starting with our Generation-e’s UC Success Framework offering.

Generation-e’s UC Success Framework is a professional services program bringing together the most important elements needed to get Microsoft Lync on the path to success. We combine our best practices and experience from strategy and planning, user adoption, deployment to implementation as well as ongoing operations to ensure a comprehensive approach to your success.

Our team joins forces with you to evaluate where you are, where you want to be and then we help you get on your way as quickly as possible. The UC Success Framework offering is flexible and adapts to your particular situation to help ensure the best outcome for your business.

The Generation-e UC Success Framework is a low-risk, high-reward program where in as little as 20 days, our team can help put your Lync deployment on a well-defined path for success. The Generation-e’s UC Success Framework offering includes these high level elements:

Strategy and Planning

Our team of consultants take you through a UC Roadmap session to gain a complete understanding of your business goals and discusses the desired end state. We then create a multiphase plan for success so that your team knows exactly what to do next!

Deployment

Our team works with you to address the desired end state architecture and implementation of best practices including integration with existing voice, video and network infrastructure. Depending on your current state this can range from hands-on environmental inspection and improvements to best practice guidance.

User Adoption

We understand that Lync success is dependent on user adoption and utilization. Our consultants help you understand the ways you can influence user adoption across the enterprise and includes an action-oriented plan to make it happen.

Operations
Generation-e consultants will introduce you to operational best practices such as help desk readiness, component monitoring and service level KPI's.

Review
At the end of the program we'll bring together our team with yours to review the progress, discuss the plans and make sure that Microsoft Lync continues on the path to success.

A Flexible Approach

The Generation-e’s UC Success Framework offering has been created from our hands-on experience from across a wide variety of enterprise customer engagements. We include the flexibility to customize the offering based upon your needs. You get the best of both worlds—the benefit of those who have gone before you and the ability to get exactly what you need to drive your success. Here are a few examples of how Generation-e’s UC Success Framework morphs to meet your needs:

Technical Focus
With an emphasis on deployment, our team provides additional technical intervention that aims to get a problematic environment back on track. This can include an environmental evaluation, best practice analysis and hands-on assistance to get things back on track. We also include a baseline review to help uncover issues that may not be easily visible.

Strategic Focus
Focussed on planning, we work with you through an architecture design and the creation of a multiphase implementation plan so you know exactly what needs to be done next. Your team gets off to a great start and can avoid the common pitfalls that have stalled others before you.

Operational Readiness
The Generation-e team works with you to establish plans, metrics and responsibilities for operational excellence.