Managed IT service is the core of what we do; we simply provide world class proactive IT services whether or not an in-house IT team is already in place.
Generation-e offers all-inclusive and tailored managed IT services to provide support, maintenance, management, consulting, and transparent reporting for your entire IT infrastructure at an affordable monthly fixed rate. As a boutique managed services provider, Generation-e can tailor our managed services to meet your requirements for support, maintenance, management and monitoring.
Unlimited expert support is available whenever you need it via telephone, email, or web portal (for administrators). Onsite support is also included when required, if, for example, the problem cannot be solved remotely within a suitable timeframe.
Six monthly systems maintenance is conducted on-site and is additional to any scheduled Health Checks. All maintenance is carried out using a combination of the “best in class” technology, comprehensive services and highly trained engineers.
From our world class Network Operations Centre (NOC), Generation-e’s team use their breadth of experience and knowledge to fulfil a virtual CTO role encompassing strategic planning, responsive and knowledgeable solutions to all issues which arise, and have the foresight to assess and proactively deal with potential threats.
Generation-e’s Monitoring Service (GEMS) provides real-time results which allows for quick and effective problem identification and resolution as well as trend analysis. These reports help Generation-e assess performance and provide guidance to ensure optimal results.
Generation-e is committed to driving positive change in organisations.
Want to find out more about how we can help transform your business?
Reach out to us today by filling in the form, or call us on 1300 553 088.